The Infiinite RMA Lifecycle
A transparent, 4-step hardware replacement procedure designed to minimize operational downtime.
Request RMA Number
Fill in the online form below with your original invoice reference, serial number, and fault description.
Verification & Authorisation
Our systems engineering team reviews warranty status and issues an official RMA tracking reference within 4 business hours.
Hardware Dispatch / Courier
Package the item securely with your RMA sheet. Local Whiteley & Southampton clients can request direct courier collection.
Testing & Replacement
Upon diagnostic verification in our bench testing facility, an advanced replacement or repaired unit is dispatched immediately.
Standard Commercial Warranty
All enterprise network hardware, IP desk phones, and desktop equipment supplied by Infiinite Limited carry a minimum 12-month manufacturer hardware warranty from date of invoice. InfiiniFlex leased hardware remains fully covered by advance hardware replacements throughout the active lease term.
Shipping & Restocking Conditions
Items authorised under warranty DOA will be collected free of charge via organised courier or local drop-off. Non-faulty commercial returns requested within 14 days of delivery must be un-opened in original packaging and are subject to a 15% restocking and re-testing fee.