Privacy & Cookie Policy

This privacy policy outlines how **Infiinite Limited** uses and protects any information you provide when using our website and services. We are committed to ensuring your privacy is protected and that any information you provide is used in accordance with this privacy statement and in compliance with our customer data protection policies.

We may update this policy periodically. Please check this page to stay informed about any changes. Significant changes will be communicated through our website's News page or via email, depending on the nature of the changes and their impact on our users.

Information Collection

We may collect the following information:

• Your name
• Your contact information, including business email address and telephone numbers

Purpose of Gathering

We use the information we collect to understand your needs and provide you with better technical and commercial services, specifically for internal record-keeping, client onboarding, and support delivery.

Security Measures

We are dedicated to ensuring the security of your information. We have implemented suitable physical, electronic, and managerial procedures to prevent unauthorised access or disclosure.

Our website uses cookies to analyse web page traffic and improve user experience. Cookies do not provide access to your computer or any personal information, except the data you choose to share.

You can choose to accept or decline cookies through your browser settings. Note that declining cookies may limit the full functionality of our website.

We utilise the following third-party services to support our digital operations:

• Google Analytics: Used to analyse usage patterns of visitors to our website. Collects data such as your IP address, location, and browsing behaviour for statistical analysis to improve our web infrastructure.
• Stripe (Store): Our e-commerce store uses Stripe to process payments securely. Stripe collects and processes payment card information in accordance with their independent privacy policy.

Our website may also contain links to other websites of interest. Once you leave our site, we have no control over external websites and cannot be responsible for the protection and privacy of any information you provide on those sites.

Our website is primarily designed for business-to-business (B2B) interactions and commercial IT services. Our services and content are not specifically directed at children under the age of 16. If you are under 16, please do not provide any personal information on our website.

If you are a parent or guardian and believe that your child under the age of 16 has provided personal information to us, please contact us at [email protected], and we will promptly delete such information.

Infiinite Limited maintains rigorous standards of data protection and privacy. We are registered with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights.

In the unfortunate event of a data breach or security incident, Infiinite Limited has established comprehensive incident response procedures (Detection, Containment, Eradication, Notification, and Remediation) to address the situation promptly and minimize any potential impact on your privacy.

If you have any questions or concerns about a potential security incident, please contact us immediately at [email protected].

In compliance with the General Data Protection Regulation (GDPR), you hold the following explicit rights regarding your personal data:

• Right to Access: Request details of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request the removal of your personal information from our active records.
• Right to Restriction & Object: Restrict or object to the processing of your data for specific purposes.
• Right to Data Portability: Receive a copy of your personal data in a structured, machine-readable format.
• Right to Lodge a Complaint: Lodge a complaint with the supervisory authority (ICO) if you believe data laws have been breached.

To exercise any of these rights, please contact our data team at [email protected].

For any privacy inquiries, data requests, or concerns, please reach out using the following official channels:

• Postal Address: Infiinite Limited, 18 Waterclose Way, Whiteley, Fareham, PO15 7QS
• Landline Number: 0330 223 6850
• General Inquiries: [email protected]
• GDPR & Legal Inquiries: [email protected]